Why am I getting less quota than expected?

Your daily quota depends on your Google account: up to 500 emails/day for a Gmail account, and 2000 emails/day for a Google Workspace account. These limits are independent of Mergo: they are enforced directly by Google!

Therefore, some specific parameters can affect this quota - read this article to learn more about that.

Note: If you want to know how to check your daily quota, visit this article.

You have a new Google Workspace account

If you (or your domain) recently subscribed to Google Workspace's paid subscription, you won't be able to send 2,000 emails immediately. Your account will be in a 14-day free trial period and after which, your account will be under a warm-up period (of which you can only send 500 emails during this period). While in this phase, Google increases your quota or daily limit gradually until you reach the designated 2,000-allotment.

Because of this Google-imposed restriction, it may take a considerable amount of time before you'll be able to use the 2,000 daily quota. Please contact Google Workspace Support for more information.

You'll only be able to send 2,000 emails when both of these conditions are met:

  • Your domain has been billed USD 100 (or equivalent), and

  • 60 days at least have passed since your domain reached this payment threshold

Visit this article to learn more.

You may use POP/IMAP with your Google Workspace account

POP/IMAP settings allow you to manage your emails on different email servers by downloading them. For example, you will be able to read Gmail messages in other mail clients, such as Apple Mail or Microsoft Outlook.

If you use this service, your daily email quota will remain at 100 emails per day, even with a Google Workspace account.

If you don’t really need to read your emails from different devices, we recommend you to disable POP/IMAP:

  • Open Gmail settings and go to Forwarding and POP/IMAP tab

  • Make sure that POP and IMAP are disabled

POP/IMAP disabled

Multiple recipients email

If you add multiple recipients in a single email, including people added as cc / bcc, all the emails will be taken into account in your daily quota.

For example, if you send 50 emails with 2 persons in cc each, it will count as 150 in your daily quota!

Visit this article to learn more about cc/bcc recipient.

Other applications are using your quota (including Gmail itself)

Your quota is shared among all the other applications/scripts that send emails from your Google account.

If your quota decreases faster than it should, please verify that Mergo is not the only application or extension that sends emails from the same account!

📌Note: Your quota also depends on the number of emails sent using your Gmail (Personal or at Workspace) in the last 24 hours.

  • For example, you used your Personal Gmail to send 288 emails to your friends.
    That means you only have
    212 emails left for Mergo to use for the day (500 - 288).
    The same applies to Workspace users (but with 2,000 emails).

Auto-forward feature enabled

This feature allows you to manage your incoming mail using Gmail’s filters to automatically forward your mail to another account.

When enabled, this option decreases your daily quota down to 20 emails/day:

To disable this feature,

  • Open Gmail settings and go to Forwarding and POP/IMAP tab

  • Click on Disable forwarding

Disable forwarding settings